To: All staffs
From: Adnan abid
CC: Georg Coakley
Re: Customer’s services
What is customer service?
Customer service is the service to provide the customers before, during and after purchasing and using the goods and services. The good customer service provides an experience so you know what you’re doing it also produces satisfied customers. The bad customer service can generate the complaints it can also result in the loss sales, because consumers might take their business to a competitor. The business benefits because satisfied customers are likely to be repeat customers, they will stay with the business.
What is first directs mission statement? Is it good or bad?
This means that the customer service is used to set the directions for the business. First direct is the UK number one bank. It confirms that the bank has a reputation for quality customer service. The bank was leading performer in the top 50 call centres for customer service benchmarking programmes and it came top in the finance sector in the institute of customer services satisfaction award
What is the for main elements of customers services first direct?
· Ensuring first directs colleagues are courteous and informed – that they know about the banks products and services.
· Dealing with any complaints promptly and fairly.
· Offering informed guidance on any products that are available (subject to financial regulations).